Innovation brings something new. Something new that changes things for the better. For example, a new or improved product, with better useability, or a new solution to a recognized problem in government. To implement improvements using innovations is a challenge – it requires knowing precisely what is to be changed, the problem, and wanting to change it by going to the root of the issue.
An idea developed through problem solving can be called an innovation when it has been implemented, can be used and is efficient. Most important – it must solve the problem.
The Observatory of Public Sector Innovation (OPSI) sees public sector innovation as a ‘many-splendoured’ thing. Innovation has many ‘facets’ or aspects, each of which can look quite different and can involve very different things with differing aims. OPSI has identified four facets: